As a team, Woccy always tries our best to make sure all customers are satisfied. At our company, our goal is to ensure that you obtain quality footwear that will meet your expectations.
- In case you have cancelled an order within two hours of placing it or before it has been moved to procurement, you will be issued a full refund within 3-5 business days of the cancellation of the order.
- If your order is not completed, cannot be obtained, or is not dispatched to you within a specific time frame, it will be cancelled, and the full payment will be returned to you.
1. Eligibility for Refund
- Size or Color Mismatch: If the product you received is of a different size or color than what you ordered, you are eligible for a refund.
- Damaged or Defective Items: If your product arrives damaged or defective, you may request a refund.
- Unworn and Unused Condition: The item must be in its original condition, unused, and unworn. Any signs of wear, damage, or alteration will void the refund eligibility.
- Original Packaging: The item must be returned in its original packaging, including any tags, boxes, and accessories.
2. Refund Process
- Request a Refund: To initiate a refund, contact our customer support team within 15 days of receiving your order. Provide your order number and a detailed explanation of the reason for the refund request.
- Inspection and Approval: Once we receive your returned item, our quality control team will inspect it to ensure it meets the refund eligibility criteria. We will notify you of the approval or rejection of your refund.
- Refund Method: Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or need further assistance with your refund, please reach out to our customer support team at [email protected] or 8592 998 877